Terms & Conditions

01The service

PixMe backs up photos and videos from your devices to cloud storage, lets you view, organise, share and download them, and helps you remove copies from your phone once they are safely backed up. We may improve, change or retire features over time. If we remove something important to a paid plan, we will tell you in advance.

02Your account

• You need an account to use PixMe, and you sign in to it with your Google account. Keep access to that Google account: it is the only way into your PixMe account.
• Keep your Google account secure. You are responsible for activity on your account; tell us straight away if you think someone else has access to it.
• You must be old enough to agree to these terms where you live. If you are under 18, you need a parent’s or guardian’s consent.

03Your content

You own the photos and videos you upload. We don’t claim any ownership.

You give us permission to store, copy, process (for example, to create thumbnails) and transmit your content only as needed to run PixMe for you, including showing it to people you share it with. This permission ends when you delete the content or your account, apart from short-term backup copies that expire on their normal schedule.

You are responsible for your content and confirm you have the right to upload and share it.

04Acceptable use

Don’t use PixMe to:

• store or share content that is illegal, including child sexual abuse material, which we report to the authorities;
• share content that infringes someone else’s copyright, privacy or other rights, or that harasses or threatens anyone;
• upload malware, or try to access other people’s accounts or data;
• overload, probe or break our systems, or get around storage limits or security measures;
• resell PixMe or use it as file hosting for a public website or app.

We may remove content or suspend accounts that break these rules, and we cooperate with lawful requests from authorities.

05Storage plans and limits

• Every account includes a free storage allowance and every feature. Paid plans add more storage: you choose the size, as described on our pricing page and in the web app.
• You can change your plan’s size at any time in the web app. A bigger size (or a plan that costs more per month) starts straight away: you pay for the new plan, your current plan ends, and we refund the unused part of your current period to the payment method you used. A smaller size (or one that costs less per month, such as monthly instead of yearly) starts at your next renewal, and only if your library fits in it.
• On a Family plan, the person who pays (the owner) can invite up to 5 people. While the plan is active, everyone’s uploads count toward its one storage allowance, and everyone in the family can see each person’s name and how much space they use, never their photos or videos. A member can leave, or be removed by the owner, at any time and keeps everything they uploaded; from then on their own plan applies (the free allowance if they have no paid plan), and if their library is larger, the steps in the next section apply to them. If the Family plan ends, each member’s own plan applies in the same way.
• When you reach your storage limit, new uploads pause until you free up space or choose a bigger size.
• Items in Trash count toward your storage until Trash is emptied or they are deleted after 30 days.
• Every plan can export a full copy of its library (Settings › Export your data), with no size limit; a very large library comes as several ZIP files. Your plan sets how many exports you can start in any 30 days and how long a finished export stays available to download: Free: 1 export every 30 days, kept 3 days; Plus: 4 exports every 30 days, kept 7 days; Family: 10 exports every 30 days, kept 14 days. Exports that fail don’t count.
• If you choose Storage saver upload quality, photos are stored as smaller, compressed copies; videos and anything uploaded before you switched stay as they were.
• What happens when a paid plan ends and your library is larger than your plan is explained in the next section.

06When a plan ends or you go over your limit

1. Until the end of your paid period your plan stays fully active, even after you cancel.
2. Grace period. For 2 days after the period ends, backups keep working at your old plan’s storage, so a failed renewal or a late resubscription doesn’t interrupt them.
3. Read-only. After that, your current plan’s storage applies (the free allowance if you have no paid plan). If your library is larger, it becomes read-only: you can still view, download, share, export and delete everything, but new uploads pause. This lasts up to 45 days, and we email you when it starts, during it, and 7 days and 1 day before it ends.
4. Moving items to Trash. If you are still over your plan after 45 days, we move your newest items beyond your plan’s storage to Trash. We keep your favourites first and then your oldest items, as many as fit. We tell you by email.
5. Recovery. Items moved this way stay in Trash for 30 days. If you upgrade, resubscribe or free up enough space within that time, they are restored automatically. After 30 days they are permanently deleted.

You can stop this at any point by upgrading or renewing your plan, or by deleting items and emptying Trash until your library fits. You can download a full copy of your library at any time (Settings › Export your data, within your plan’s export allowance). If you need more time, contact us at contact@pixme.cloud before the deadline.

07Subscriptions and payments

• Paid plans are bought and managed only in the web app. The iPhone and Android apps do not sell plans or take payments; a plan bought in the web app applies to your account on every device.
• Subscriptions are billed through Razorpay, our payment processor, and renew automatically each month or year until you cancel. You can cancel at any time in the web app; your plan stays active until the end of the period you have paid for. See when a plan ends for what happens after that.
• Prices are shown before you buy and include applicable taxes where the law requires. If we change the price of your plan, we will tell you in advance and the new price applies from your next renewal.
• Except where the law requires otherwise, or when you move to a bigger size (see changing size), payments are non-refundable and we don’t refund partial periods. If you think you were charged by mistake, contact us at contact@pixme.cloud. Our refund & cancellation policy has the details.

08Free Up Space and deleting

• PixMe only suggests removing an item from your phone after its cloud copy has uploaded and been verified, and you review the list before anything is removed. The final decision is yours.
• Items you delete in PixMe, and items moved because your library stayed over your plan (see when a plan ends), go to Trash for 30 days and are then permanently deleted. Items deleted from Trash, or with your account, can’t be recovered.
• Share links give access to anyone who has them until they expire or you revoke them.

09Availability and backups

We work hard to keep PixMe reliable and your files safe, but no online service can promise to be available all the time or to never lose data. Uploads depend on your device, connection and operating system (for example, iOS may delay background uploads). For files you can’t afford to lose, we recommend keeping another copy too.

10Ending your account

You can stop using PixMe and delete your account at any time from Settings in the web app. Deleting your account permanently deletes your files and data, so download anything you want to keep first. It also cancels any active subscription.

We may suspend or close an account that seriously or repeatedly breaks these terms, or if the law requires us to. Where it is reasonable, we will warn you first and give you time to download your files. If we ever shut PixMe down, we will give you reasonable notice to download your content.

11Disclaimers and liability

PixMe is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties such as fitness for a particular purpose.

To the extent the law allows, we are not liable for indirect or consequential losses, or for loss of data you could have prevented by keeping another copy. Our total liability for any claim relating to PixMe is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can’t be limited by law, or your rights as a consumer.

12Governing law

These terms are governed by the laws of India. Courts in Chennai, Tamil Nadu, India have jurisdiction over disputes, without affecting any mandatory consumer rights you have where you live. Before going to court, please contact us so we can try to resolve the issue.

13Changes to these terms

We may update these terms as PixMe changes. We will update the date at the top of this page, and for significant changes we will tell you in the app or by email before they take effect. If you keep using PixMe after that, the new terms apply; if you don’t agree, you can delete your account.

14Contact

PixMe is published by Chitra Kumar (legal name: KUMAR CHITRA), an individual developer based in Chennai, Tamil Nadu, India. Email contact@pixme.cloud.