You can delete your PixMe account (the app is listed as PixMe Cloud on Google Play and the App Store, published by Chitra Kumar) and everything stored in it at any time, yourself, in the app or on the web. If you can’t sign in, email us and we will do it for you. This page explains how, and what is deleted.
01Delete your account yourself
You will be asked to sign in with Google again to confirm. Deletion starts straight away and cannot be undone.
- Android and iPhone apps: open Profile, then Account & security, then Delete account.
- Web: sign in at the web app, open Settings, then Delete account.
If you want a copy of your library first, use Export my data in Profile (apps) or Settings (web) before you delete.
02Ask us to delete it
If you can’t sign in or no longer have the app, email contact@pixme.cloud from the email address of your PixMe account with the subject “Delete my account”. We may ask you to confirm that the account is yours, and we delete it within 30 days of confirming.
03What is deleted
- Every photo and video you backed up, including items in Trash, and their thumbnails.
- Your albums, shared links (they stop working), favourites and export files.
- Your account details: email address, name, the ID of your Google account, preferences and signed-in sessions.
04What is kept, and for how long
- Copies in our providers’ short-term backups, which expire on their normal schedule.
- Payment and invoice records for any plan you bought, for as long as tax and accounting law requires.
- Photos and videos saved on your own phone or computer. Deleting your account never touches those.
Our privacy policy has the details.
05Delete some data without deleting your account
Delete any photo, video or album in the app or on the web. Deleted items go to Trash and are permanently deleted after 30 days, or sooner if you delete them from Trash. If you have a paid plan and only want to stop paying, cancel it instead: see our refund & cancellation policy.