This policy explains how cancellations and refunds work for PixMe subscriptions. It is part of our terms & conditions. Plans and prices are listed on our pricing page.
01Cancelling a subscription
- Cancel any time from the Memory Space page in the web app. No cancellation fee applies. Plans are sold only there, so there is nothing to cancel in the iPhone or Android apps or in an app store.
- After you cancel, your plan stays active until the end of the month or year you have already paid for, and it won’t renew after that.
- When the paid period ends, backups keep working for 2 more days, then your account moves to the Free plan. If your library is larger than the free allowance, it becomes read-only: you can still view, download, share, export and delete everything, but new uploads pause.
- If it stays over the free allowance for 45 days, your newest items beyond the allowance move to Trash, where they can be recovered for 30 days. Upgrading or freeing up space stops this at any time. Our terms explain each step.
02Refunds
Except where the law requires otherwise, subscription payments are non-refundable, and we don’t refund unused parts of a billing period when you cancel. When you move to a bigger size, we refund the unused part of your current period automatically, in proportion to the days left, to the payment method you used. We will refund you in full if:
- you were charged more than once for the same billing period;
- you were charged after you had cancelled, for a period you didn’t ask to renew; or
- you paid but your plan was never activated on your account, and we can’t fix that.
03How to request a refund
Email contact@pixme.cloud within 30 days of the charge from the email address on your PixMe account. Include the date and amount of the payment and, if you have it, the Razorpay payment ID from your receipt. We reply within 5 - 10 business days.
04Refund processing time
Approved refunds are made to the original payment method (card, UPI, net banking or wallet) through Razorpay. We start the refund within 2 business days of approving it, and it usually reaches your account in 5–7 business days, depending on your bank.
05Contact
Questions about billing, cancellations or refunds: contact@pixme.cloud. See the contact page for other ways to reach us.